Consolidated Funeral Services, Inc. Terms of Use

These Terms of Use, together with Consolidated Funeral Services, Inc. Privacy Policy, (collectively, the "Terms") set forth the terms and conditions that apply to your access and use of the website of Consolidated Funeral Services, Inc. (https://runcfs.com/) ("CFS" "we" or "us") and associated services, including CFS services that are available through the websites of our client funeral homes and other funeral service providers (together, the "Sites"), whether as a client, end user or customer of a client, or otherwise. "CFS" includes all officers, directors, employees, consultants, affiliates, parent entities, subsidiaries, and agents. The Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you") and CFS concerning your access to and use of the Sites.

By using or accessing the Sites, you agree to these Terms, as may be updated from time to time in accordance with Section 9 below.

1.       Account Security. To use the Sites you must (i) be at least eighteen (18) years of age; (ii) have not previously been suspended or removed from the Sites; and (iii) register for and use the Sites in compliance with any and all applicable laws and regulations.

2.       Account Registration. To access some features of the Sites, you may be required to register for an account. When you register for an account, we may ask you to give us certain identifying information about yourself, including but not limited to your email address and other contact information, and to create a user name and password ("Registration Information"). When registering for and maintaining an account, you agree to provide true, accurate, current, and complete information about yourself. You also agree not to impersonate anyone, misrepresent any affiliation with anyone else, use false information, or otherwise conceal your identity from CFS for any purpose. You are solely responsible for maintaining the confidentiality and security of your password and other Registration Information. For your protection and the protection of other users, we ask you not to share your Registration Information with anyone else. If you do share this information with anyone, we will consider their activities to have been authorized by you. If you have reason to believe that your account is no longer secure, you must immediately notify us at info@runcfs.com.

3.       Prohibited Conduct. You agree not to:

A.   Use the Sites for any illegal purpose, or in violation of any local, state, national, or international law;

B.    Violate or encourage others to violate the rights of third parties, including intellectual property rights;

C.    Post, upload, or distribute any content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate;

D.   Interfere in any way with security-related features of the Sites;

E.    Interfere with the operation or any user's enjoyment of the Sites, including by uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code, making unsolicited offers or advertisements to other users, or attempting to collect personal information about users or third parties without their consent;

F.    Access, monitor or copy any content or information of the Sites using any robot, spider, scraper, or other automated means or any manual process for any purpose without CFS's express written permission;

G.   Use, reproduce, modify, distribute or store any part of the Sites (including obituaries, event information, or other content) for any purpose without the prior written permission of CFS;

H.   Perform any fraudulent activity, including impersonating any person or entity, claiming false affiliations, accessing the accounts of other users without permission, or falsifying your identity or any information about you, including age or date of birth; or

I.      Sell or otherwise transfer the access granted herein.

4.       Third Party Content. The Sites may contain links to third party websites and services. CFS provides such links as a convenience, and does not control or endorse these websites and services. You acknowledge and agree that CFS has not reviewed the content, advertising, products, services, or other materials that appear on such third party websites or services, and is not responsible for the legality, accuracy, or appropriateness of any such content, and shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of any such third party websites or services.

5.       Intellectual Property. You acknowledge and agree that when you submit an obituary, post comments, submit a tribute video, or post or submit other content (together, "content") to CFS or any website of any Client operated by CFS, such content will be shared with and stored by CFS and its affiliates and partners. You further acknowledge and agree that you relinquish all ownership rights in any ideas or suggestions that you submit to CFS through the Sites. The Sites are protected by applicable copyright and other intellectual property laws, and no materials from the Sites may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without our express permission. All trademarks and service marks on the Sites belong to CFS, except third-party trademarks or service marks, which are the property of their respective owners.

6.       User Content. You represent and warrant that you own or otherwise have the right to use any content you post to the Sites. If you believe that your content has been used in a way that constitutes copyright infringement, you may contact our Designated Agent:

Peter Richardson

Consolidated Funeral Services, Inc.

220-15 Reservoir Street

Phone: 888-881-6131

Fax: 617-849-5459

Email: dcma@consolidatedfuneralservices.com

You must provide the following information: an electronic or physical signature of the copyright owner or the person authorized to act on behalf of the copyright owner; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located; your address, telephone number, and email address; a written statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. CFS has adopted and implements a policy that provides for termination in appropriate circumstances of accounts of users who repeatedly infringe copyright or other intellectual property rights of CFS or others.

7.       Indemnification. You agree that you will be personally responsible for your use of the Sites, and you agree to defend, indemnify, and hold harmless CFS from and against any and all claims, liabilities, damages, losses, and expenses (including attorneys' and accounting fees and costs), arising out of or in any way connected with (i) your access to, use of, or alleged use of the Sites; (ii) your violation of the Terms or any applicable law or regulation; (iii) your violation of any third party right, including without limitation any intellectual property right, publicity, confidentiality, property, or privacy right; or (iv) any disputes or issues between you and any third party. CFS reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.

8.       Termination. If you violate these Terms, your permission to use the Sites will automatically terminate. In addition, CFS in its sole discretion may suspend or terminate your user account and/or suspend or terminate some or all of your access to the Sites at any time, with or without notice to you. You may terminate your account at any time by contacting CFS at info@runcfs.com. After your account is terminated, information and content previously provided by you will no longer be accessible through your account, but CFS may continue to store such information and content, and it may also be stored by third parties to whom it has been transferred through your use of the Sites.

9.       Modification of the Terms. CFS reserves the right at any time to modify these Terms and to impose new or additional terms or conditions on your use of the Sites. Such modifications and additional terms and conditions will be effective immediately upon notice and incorporated into these Terms. We will make reasonable efforts to notify you of any material changes to the Terms, including, but not limited to, by posting a notice to our website or by sending an email to any address you may have provided to us. Your continued use of the Sites following notice will be deemed acceptance of any modifications to the Terms.

10.       Disclaimers of Warranties. The Sites are provided "as is" and on an "as available" basis, without warranty or condition of any kind, either express or implied. Although CFS seeks to maintain safe, secure, accurate, and well-functioning services, we cannot guarantee the continuous operation of or access to our Sites, and there may at times be inadvertent technical or factual errors or inaccuracies. CFS specifically (but without limitation) disclaims (i) any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement; and (ii) any warranties arising out of course-of-dealing, usage, or trade. You assume all risk for any/all damages that may result from your use of or access to the Sites. CFS does not guarantee the accuracy of, and disclaims all liability for, any errors or other inaccuracies in the information, content, recommendations, and materials made available through the Sites.

11.       Limitation of Liability. In no event will CFS be liable to you for any incidental, special, consequential, direct, indirect, or punitive damages, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, whether or not CFS has been informed of the possibility of such damage. Some jurisdictions do not allow the disclaimer of warranties or limitation of liability in certain circumstances. Accordingly, some of the above limitations may not apply to you.

12.       Governing Law. These Terms are governed by the laws of the State of Massachusetts, without regard to conflict of law principles. To the extent that any lawsuit or court proceeding is permitted hereunder, you and CFS agree to submit to the exclusive personal jurisdiction of the state courts of Massachusetts, or, if such courts shall not have jurisdiction, any federal court of the United States, and appropriate appellate courts therefrom, for the purpose of litigating all such disputes.

13.       Modification of the Sites. CFS reserves the right to modify or discontinue, temporarily or permanently, some or all of the Sites at any time without any notice or further obligation to you. You agree that CFS will not be liable to you or to any third party for any modification, suspension, or discontinuance of any of the Sites.

14.       General.

A.   Entire Agreement. These Terms constitute the entire and exclusive understanding and agreement between you and CFS regarding your use of and access to the Sites, and except as expressly permitted above may only be amended by a written agreement signed by authorized representatives of the parties.

B.    No Waiver. The failure to require performance of any provision shall not affect our right to require performance at any time thereafter, nor shall a waiver of any breach or default of the Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself.

C.    Paragraph Headers. Use of paragraph headers in the Terms is for convenience only and shall not have any impact on the interpretation of particular provisions.

D.   Severability. In the event that any part of the Terms is held to be invalid or unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remaining parts will remain in full force and effect.

15.       Notice to California Residents. Under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210 in order to resolve a complaint regarding the service or to receive further information regarding use of the service.

Last updated: September 16, 2020

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FEMA Funeral reimbursement Frequently Asked Questions. 



Who can apply for COVID-19 Funeral Assistance?

You may qualify if:

You are a U.S. citizen, non-citizen national, or qualified alien who paid for funeral expenses after January 20, 2020, and

The funeral expenses were for an individual whose death in the United States, territories or the District of Columbia, may have been caused by or was likely the result of COVID-19.

A minor child cannot apply for COVID-19 Funeral Assistance on behalf of an adult who is not a U.S. citizen, non-citizen national, or qualified alien.

How do I apply?

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FEMA will begin to implement COVID-19 funeral assistance in April. In the meantime, people who have COVID-19 funeral expenses are encouraged to keep and gather documentation.

We are working to set up a dedicated toll-free phone number that can be used to apply for funeral assistance. You will be able to call this number to get an application completed with help from FEMA's representatives.

No online applications will be accepted.

Multilingual services and a TTY number will be available.

Once an applicant has applied for COVID-19 Funeral Assistance and is provided an application number, they may provide supporting documentation to FEMA a few ways:

Upload to their DisasterAssistance.gov account

Fax documents

Mail documents

What funeral expenses are covered?

COVID-19 Funeral Assistance will assist with expenses for funeral services and interment or cremation. Any receipts received for expenses that are not related to funeral services will not be determined eligible expenses. Expenses for funeral services and interment or cremation typically include, but are not limited to:

Transportation for up to two individuals to identify the deceased individual

Transfer of remains

Casket or urn

Burial plot or cremation niche

Marker or headstone

Clergy or officiant services

Arrangement of the funeral ceremony

Use of funeral home equipment or staff

Cremation or interment costs

Costs associated with producing and certifying multiple death certificates

Additional expenses mandated by any applicable local or state government laws or ordinances

I was responsible for funeral expenses for more than one person whose death was attributed to COVID-19. Can I apply for COVID-19 Funeral Assistance for more than one death? Is there a limit?

Yes, applicants may receive assistance for the funeral expenses of multiple deceased individuals.

Assistance is limited to a maximum of $9,000 per funeral and a maximum of $35,500 per application per state, territory, or the District of Columbia.

Someone else helped me pay for funeral expenses. Can they apply for COVID-19 Funeral Assistance?

FEMA will generally only provide COVID-19 Funeral Assistance to one applicant per deceased individual.

To be approved for reimbursement of funeral expenses due to a COVID-19 fatality, you must have incurred funeral expenses for the deceased individual and have documentation (receipts, funeral home contracts, etc.) showing your name as the responsible party.

We recognize that multiple individuals may have contributed to funeral expenses for one deceased individual. FEMA will work with applicants in these situations and those who submit multiple receipts for funeral expenses when their name does not appear on the receipt.

If more than one individual contributed toward funeral expenses, they must register with FEMA under the same application as the applicant and co-applicant, or the first applicant that submits all required documentation will be awarded COVID-19 Funeral Assistance for the deceased individual. No more than one co-applicant can be included on an application.

If a minor child directly incurred funeral expenses for a COVID-19-related death and the documentation supports that payment, the minor child’s application could be reviewed for COVID-19 Funeral Assistance.

Can I apply for COVID-19 Funeral Assistance even though I’ve already applied for a recent disaster event?

Yes. Applicants who recently applied for FEMA assistance for home and/or personal property damage from a disaster and also had funeral expenses for a death attributed to COVID-19 after January 20, 2020, may apply for COVID-19 Funeral Assistance. A separate application will be required.

What is the deadline to apply for COVID-19 Funeral Assistance?

At this time, there is no deadline to apply for COVID-19 Funeral Assistance. FEMA will communicate a specific deadline once established.

Documentation Needed

What information do I need to provide when I register?

The applicant responsible for COVID-19 funeral expenses will need to provide the following information below when they call FEMA to register for assistance. We recommend gathering this information now as we prepare to open the application process.

Social Security number for the applicant and the deceased individual

Date of birth for the applicant and the deceased individual

Current mailing address for the applicant

Current telephone number for the applicant

Location or address where the deceased individual passed away

Information about burial or funeral insurance policies

Information about other funeral assistance received, such as donations

CARES Act grants and assistance from voluntary organizations

Routing and account number of the applicant’s checking or savings account (for direct deposit, if requested)

What documentation do I need?

You must provide a copy of the death certificate, proof of funeral expenses incurred, and proof of assistance received from any other source.

The death certificate must indicate the death was caused by, “may have been caused by” or “was likely a result of” COVID-19 or COVID-19-like symptoms. Similar phrases that indicate a high likelihood of COVID-19 are considered sufficient attribution.

The death must have occurred in the United States, including the U.S. territories, or the District of Columbia.

COVID-19 Funeral Assistance is not available for the funeral expenses of U.S. citizens who died outside the United States.

Documentation for expenses (receipts, funeral home contract, etc.) must include the applicant’s name as the person responsible for the expense, the deceased individual’s name, the amount of funeral expenses, and that funeral expenses were incurred after January 20, 2020.

The applicant must also provide FEMA with proof of funds received from other sources specifically used for funeral costs. COVID-19 Funeral Assistance may not duplicate benefits received from burial or funeral insurance or financial assistance received from voluntary agencies, government programs or agencies, or other sources. COVID-19 Funeral Assistance will be reduced by the amount of other assistance the applicant received for the same expenses.

Life insurance proceeds are not considered a duplication of Funeral Assistance benefits.

The death certificate doesn’t attribute the death to COVID-19. How do I get a death certificate amended?

It is possible to change or amend a death certificate. This process starts with contacting the person who certified the death. This may be a treating doctor, a coroner or a medical examiner, and their name and address is on the death certificate. Applicants may present evidence to them to support the claim the death was attributable to COVID-19.

Mental Health

The COVID-19 pandemic has brought overwhelming grief to many families.

Call or text the Disaster Distress Helpline at 800-985-5990 for immediate help and support.

The American Red Cross is operating a Virtual Family Assistance Center to provide comfort, support, information and resource referrals for families that have lost loved ones to COVID-19.

All support will be provided virtually and is completely confidential. Call 833-492-0094 or visit the Virtual Family Assistance Center website.

Beware of Scams

Will FEMA contact me to ask for personal information to register?

FEMA’s Funeral Assistance Program has controls in place to mitigate fraudulent activity. FEMA will not contact anyone until they have called FEMA or have applied for assistance. Do not disclose information such as the name, birth date or social security number of any deceased family member to any unsolicited telephone calls or e-mails from anyone claiming to be a federal employee or from FEMA.

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If you doubt a FEMA representative is legitimate, hang up and report it to the FEMA Helpline at 800-621-3362 or the National Center for Fraud Hotline at 866-720-5721. Complaints also may be made by contacting local law enforcement agencies.

Last updated March 29, 2021

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